PakCat catalogue record Hot buttons how to resolve conflict and cool everyone down By Evans, Sybil Bibliographic details ISBN0060196998 PublisherCliff Street Books Publication placeNew York Publication year2000 Edition1st ed. LanguageEnglish Material typeBook Physical descriptionxvi, 336 p. Additional authorsCohen, Sherry Suib. SubjectsConflict management., Interpersonal conflict.