PakCat catalogue record

Managing services

using technology to create value

By Davis, Mark M.

Bibliographic details

ISBN: 0072464267
Publisher: McGraw-Hill/Irwin
Publication place: Boston
Publication year: 2003
Language: English
Physical description: xvii, 443 p.

Additional authors

Heineke, Janelle N.

Subjects

Service industries, Value analysis (Cost control), Customer relations