PakCat catalogue record Focused Quality managing for results By Berlin, harvey K., Davenport, Kimberly S., Jennings, Lyell P. Bibliographic details ISBN0471132888 PublisherJohn Wiley & Sons, Inc. Publication year1995 Material typeBook Physical descriptionxiv, 187 p. Subjectswhy focused quality management, prepare:laying the foundation, plan: focusing process improvementsQuality Management