PakCat catalogue record Critical shift the future of quality in organizational performance By Silverman, Lori L. Bibliographic details ISBN0873894456 PublisherASQ Quality Press Publication placeMilwaukee, Wis. Publication year1999 LanguageEnglish Material typeBook Physical descriptionxxvi, 294 p. Additional authorsPropst, Annabeth L. SubjectsQuality of products, Quality assurance, Organizational effectiveness.