Customer service
the road to greater profits
Related catalogue records
Successful service operations management
Metters, Richard
Customer relationship management
Mohamed, H. Peeru
Services marketing
Zeithaml, Valarie A.
The innovator's solution
Christensen, Clayton M.
Supply chain management
Chopra, Sunil
Understanding services management
edited by William J. Glynn and James G. Barnes
Supply chain management
Chopra, Sunil
Services marketing
Zeithaml, Valarie A.