PakCat catalogue record Step-by-step QFD customer-driven product design By Terninko, John Bibliographic details ISBN1574441108 PublisherSt. Lucie Press Publication placeBoca Raton, Fla. Publication year1997 Edition2nd ed. LanguageEnglish Material typeBook Physical descriptionvii, 224 p. SubjectsProduction management., Quality of products., New products., Quality function deployment.