Case studies in reference work

Reference assistance to Indian readers Fazal Elahi Reference and information services compiled by Bill Katz and Anne Clifford The librarian and reference queries Jahoda, Gerald Information technology and the role of the librarian Marsterson, W. A. J. Introduction to reference work Katz, William A. Current problems in reference service Galvin, Thomas J. Introduction to reference work Katz, William A. A guidebook to the web Harris, Robert