Customer services

Speak right for a call centre job! Riana, Arjun 2004 Successful service operations management Metters, Richard 2006 Supply chain management Chopra, Sunil 2013 Supply chain management Chopra, Sunil 2011 Supply chain management Chopra, Sunil 2007 Supply chain management Chopra, Sunil 2007 Take their Breath Away Bell, Chip R. 2009 Telephone courtesy & customer service Finch, Lloyd C. 2000 Telephone courtesy & customer service Finch, Lloyd C. 2000 The Brandpromise Knapp, Duane E. 2008 The call centre training handbook Wilson, John P. 2009 The complete idiot's guide to great customer service Karr, Ron 1999 The customer is always right! Kabodian, Armen J. 1996 The discipline of market leaders Treacy, Michael 1995 The experience economy Pine, B. Joseph 2011 The innovator's dilemma Christensen, Clayton M. 1997 The innovator's solution Christensen, Clayton M. 2003 The quality library Laughlin, Sara 2009 The quality library :a guide to staff-driven improvement, better efficiency, and happier customers(E-BOOK) Laughlin, Sara 2008 Understanding services management edited by William J. Glynn and James G. Barnes 1995