Bibliographic details
- ISBN
- 0201633493
- Publisher
- Addison-Wesley
- Publication place
- New York
- Publication year
- 1994
- Language
- English
- Material type
- Book
- Physical description
- xvii, 206 p.
Additional authors
DeToro, Irving J.
Summary
Three steps to continuous improvement will prove to be a classicfor both service companies and the service side of management alike.
Subjects
Total quality management.