Total quality management.

100 Methods for Total Quality Management Kanji, Gopal K. 1996 A complete and balanced service scorecard Tyagi, Rajesh K. 2008 A leader's journey to quality Cound, Dana M. 1992 An empirical investigation of the effectiveness of erp system at individual level Abdullah, Muhammad 2016 An introduction to quality management Vinayak, Anup 2007 Applying TQM to product design and development Moss, Marvin A. 1996 Becoming the Best Popplewell, Barry 1990 Beyond performance management Hope, Jeremy 2011 Beyond total quality management Bounds, Greg 1994 Building a total quality culture Batten, Joe 2004 Cases in total quality management Heizer, Jay 1998 Competitive dominance Bauer, Tang 1995 Competitive edge in implementing quality management system and its effect on operational performance of company Abu Bakar Ilyas 2014 Consumer behaviour East, Robert 1997 Continuous Quality Improvement in the Health Care 3rd Ed McLaughli 2006 Creativity, innovation, and quality Plsek, Paul E. 1997 Customer Focus a strategy for success Langevin, Roger G. 2004 Customer-driven project management Barkley, Bruce 2001 Customer-driven project management Barkley, Bruce 1994 Delivering exceptional performance: aligning the potential of organizations, teams individuals Jones, Pam 1996