PakCat catalogue record Detail Process Charting speaking the language of process / Ben B. Graham. By Graham, Ben B. Bibliographic details ISBN0471653942 PublisherWiley Publication placeHoboken, N.J. Publication year2004 LanguageEnglish Material typeBook Physical descriptionxix, 187 p. SubjectsIndustrial organization, Organization charts., Reengineering (Management), Benchmarking (Management), Organizational effectiveness.