Benchmarking (Management)

Balanced measures for strategic planning Monahan, Kathleen E. 2001 Benchmarking, a signpost of excellence in quality and productivity Karlof, Bengt, Ostblom, Svante 1995 Detail Process Charting Graham, Ben B. 2004 Managing by measuring: How to improve your organization's performance through effective benchmarking Czarnecki, Mark T. 1998 Managing performance (E-Book) Geert Bouckaert and John Halligan 2008 Total manufacturing solutions Basu, Ron 1997