PakCat catalogue record Customer Relationship Management concepts and technologies. By Buttle, Francis Bibliographic details ISBN9781138789821 PublisherRoutledge Publication placeLondon Publication year2003 Edition3rd, ed LanguageEnglish Material typeBook Physical description426 pages Additional authorsStan Maklan SubjectsCustomer relations, BUSINESS & ECONOMICS / Customer Relations., BUSINESS & ECONOMICS / Consumer Behavior., BUSINESS & ECONOMICS / Marketing / General.